Construction & Electrical Materials Distribution: 002 - Customer Care

This module covers the whole area of customer care. The module explains its importance and gives practical information on how to look after your customers.

 

This is a compulsory module for gaining the full certificate, as the subject is  an essential part of any working environment.

Please  find below the list of topics covered within this module.

What is Cutomer Care?

• Identify Your  Customer
• Relationships  with Colleagues
• The Customer  Defines Customer Care
• Repeat Business
  
  

 

Communication and Customer Care

• Speech - Face  to Face
• Speech on  the Telephone
• Non Verbal  Communication
  
  

 

Delivering Effective Customer Care

• Meeting Our  Customers' Needs
• Product Knowledge
• Dealing with  Complaints
• Some Don'ts
• Some Dos